Order issues

Can I change my order details once I have placed it?Bottom of Form

We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel your order and place a new one instead.
There are varying time limits in which you can cancel your order depending on what delivery option you’ve chosen:

Standard Delivery – up to 3 hours after completing your order.

Express Delivery – up to 1 hour after completing your order.

To cancel your order, just follow these steps:

Step 1

Log into ‘My Account’ and view your recent orders.

Step 2

Click on the ‘Cancel/ View’ button next to your order. This button will take you to a summary of your order with the option to cancel at the bottom. If you’ve been able to successfully cancel your order, you’ll receive an email and the status will change to ‘Cancelled’.

What do I do if I receive a faulty in my order?

We are committed to sort out any issues with faulty items straight away.

As soon as you discover a fault, please contact our Customer Care Team. You’ll need to provide your order number, details of the faulty item, and a description of the fault.

 

I am missing an item from my order, what should I do?

Step 1
Check if the items were sent seperately

We may have sent your items in separate parcels. If you’ve been sent separate parcels, your shipping confirmation email will confirm this.

If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.

Step 2
Contact us

If an item is missing, please contact our Customer Care Team. You’ll need to provide your order number and details of the missing item. We will resolve the issue for you as quickly as we can.